Specific Requirements
Specific Requirements
Operating systems : BSD/SunOS
mh mail based
Source provided / Well-supported
1. Incoming Messages go to HM-Dist who passes on to HMs
2. Fields in message headers change ticket status
3. Reg ID special - must be supplied with incoming messages
4. Efficient search by owner, Reg ID, status fields
5. Mails preserved for documentation
6. Tickets preserved for documentation
7. Statistics generated
8. Replies generated automatically, automated checking performed on receipt of message
9. Ticket status accessible by customers
Notes:
how to decide which systems might be suitable for us
(4 & 9 not in rtt as was)
(7 partiallly )