Improved Request Handling
Introduced 2-day-turnaround time for on-goings
- Faster approval for correctly filled out requests
Higher priority for requests, lower for questions
- LIR questions answered in lir-help mailbox
- Continued ‘Approve-but-educate’ approach
Smaller requests handled by HM Trainees
Clearer statistics on wait queue and workload
Added resources (+10 Hostmasters in 2001)