Contestation procedure
A dispute is begun by a letter forwarded by registered post to the RA by complainants professing to have been subject to prejudice as a result of an object assigned in use to (an) other(s)
The letter of dispute must contain the personal particulars of the sender, the domain name disputed, the reasons for the dispute, the prejudice to which the sender has been subject or the rights which are assumed by the same to have been breached
Within 10 working days of receipt of the dispute, the RA informs the assignee via e-mail of the dispute, and invites both parties to begin arbitration procedure or a domain name reassignment administrative procedure