Workload summary
1997 Average requests/month: 547
FTE Hostmasters: 9 (61 req/hm)
1998 Average requests/month: 905
FTE Hostmasters: 12 (75 req/hm)
1999 Average requests/month: 1280
FTE Hostmasters : 14 (91 req/hm)
2000 Average requests/month: 1555
FTE Hostmasters : 14 (*111 req/hm)
Workload increase 97-00: 284%
Staffing increase 97-00: 156%
*Other tasks, vacation, illness etc taken in consideration: ~12-15 requests/hostmaster/day